Authorized Dealer for Phone Systems, Business Telephones, and Communications Equipment

Services
     DDK sells, installs and services a wide range of phone systems and communications products in the Buffalo and Western New York area. We specialize in the Vertical and Vodavi lines of business telephone systems. These telephone systems have a logical layout with intuitive features designed for ease of use. The Vodavi products include the Starplus STSe*, the XTS-IP*, the SBX, the MBX, the Infinite, the Triad, the Starplus DHS*, the Starplus Digital series, the Starplus analog series, the In-skin Voice Mail and the Mini-Voice, the Dispatch or TalkPath voice mail systems and the Pathfinder voice mail system. These represent only a small number of the business telephone systems, auto attendants, voice mail systems, IVR (Interactive Voice Response) systems, computer data networks and paging systems that DDK Telecom sells. We also supply and service products from a wide range of other manufacturers including: Comdial, AT&T, Lucent, Avaya, Nortel, NEC, Nitsuko, Panasonic, Toshiba, Samsung, Macrotel, Prostar, Amp, Leviton, 3M, and Bogen among others. If you're interested in VoIP or IP service, see our list of VoIP Advantages and Disadvantages.

     With all the choices available in technology today DDK has all the answers. Whether you're looking at new business communications, IP phones, digital telephones, computer telephony integration, networking, emailing, text messaging, or setting up a call center, DDK will help you with those important decisions. Our goal is to make your life easier because a happy customer is a repeat customer. That's why we've been in business for 30 years installing telephone systems, computer data lines, telephone voice lines, fiber optic cables, paging systems, alarm security wiring, cable TV lines, satellite TV lines and audio / video cameras used in CCTV surveillance systems. All of the computer data lines that we install are scanned and certified to be compliant with IEEE and TIA standards via our calibrated network scanners. Feel free to contact us and have one of our technical consultants plan out and design your new job site installation. Call DDK and you will be connected to one of our technical project management team members. Whether you're looking for someone with an Associates degree in Electrical Technology, a Bachelors degree in Electrical Engineering or a Master's degree in IT, we've got you covered. Here at DDK we strive to give your company an installation that’s geared toward perfection. We goal-orient ourselves to using the most reliable products for our customers. Why? Because your headaches become our headaches and no one likes to have headaches. That’s why we supply you with the best products which have been tested for their reliability, quality and performance, with an installation to match. Over the past 30 years we've developed a reputation for selling items that last a long time. So remember, if it’s high-tech communications products you’re looking for, contact DDK -- the name synonymous with quality and perfection.

Products

SBX-IP | STSe | DHS | Dispatch | Analog Electronic Key Systems | Starplus Digital

     This Vertical Starplus line includes commercial single-line telephones, one and two-line feature telephones, electronic digital hybrid systems, telephone systems, IP* based phone systems, voice mail systems and computer telephone integration (CTI) products. STARPLUS systems are available through large-scale national and regional stocking distributors and retailers, who sell to customers in virtually every city in America. Customer support is provided directly by DDK Telecommunications, Western New York's only priority dealer. Vertical, formally Vodavi, is a Phoenix based company partly owned by LG Electronics. Vertical Communications provides technical support to authorized interconnects to help them with service, support, installation and product training.

     The STARPLUS STSe is available in basic or expanded system formats. The basic system comes standard with 4 incoming CO (Central Office) line ports, 8 digital station ports and 2 analog SLT (Single Line Telephone) ports and can grow to a maximum of 12 CO lines, 24 digital stations and 2 analog ports. For applications requiring more system capacity, the STARPLUS STSe expanded cabinet can be added to the basic system and provides for a maximum configuration of 28 CO lines, 48 digital stations and 2 analog ports. The system comes with built in caller ID and headset jacks. An optional T1 card or ISDN PRI card and internal (In-skin) voice mail card are available for the system.

     The 8-port in-skin voice mail option has 64 mailboxes and 3 hours of message storage that is expandable to 9 hours. The voice mail card plugs directly into the phone system itself, making this solution refreshingly affordable for any small business by eliminating the need for more costly external equipment and does not reduce the port capacity of the system. For those who want a programmable Windows based Voice Mail system with Auto-Attendant, the full featured Starplus Dispatch or TalkPath and Pathfinder Voice Mail systems are available.

     The STSe phone has 24 flexible buttons that can be programmed for a wide variety of features as shown in the STSe sales brochure. These buttons can be programmed to monitor stations in use, enable one touch speed dial or enable system features such as Redial, All Call Page, Caller ID functions, Off Hook Voice Over, etc. In addition to complete CTI (Computer Telephone Integration) capability, the phone also has 3 interactive soft keys on the backlit display to allow for scrollable access to preprogrammed and commonly used features. The STS phone has a standard 2.5 mm headset jack and an Additional Device Port (ADP) for fax or modem connection. STS telephones are available in your choice of Charcoal Gray (Black) or Off-White and are designed for communication effectiveness. Red and green LEDs make for a simpler user interface where the present call button displays green and a busy line button shows red. Click here for more information.

* Defined abbreviations: STSe: Small Telephone System enhanced, XTS: Expandable Telephone System, DHS: Digital Hybrid System, IP: Internet Protocol is a form of VoIP (Voice over Internet Protocol) service whereby telephone calls are placed and received over the internet. ISDN PRI stands for Integrated Services Digital Network - Primary Rate Interface and is a 23 channel digital incoming phone line. It is similar to a 24 channel digital T1 line.

Last Modified: Friday, March 16, 2012